FAQ
Shipping & Tracking
All questions regarding shipments and track & trace.
How long does it take to receive the orders?
We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:
- all orders will be dispatched within 1-2 business days, this is also when you will receive your unique track and trace code.
- shipping will take around 5-10 business days
How can i track my order?
Once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page: Track and trace page
Are there additional costs for shipping?
No, we offer free shipping for every order within the entire UK
Can I change my address or delivery details?
Once your order has been placed, delivery details cannot usually be changed. If you want to make any changes, please contact our customer service team quickly before the order is shipped.
Returns and exchange
Learn more about our Exchange and return policy as well as the products warranty.
What are the return rules?
You are guaranteed to return a product for any reason within 30 days.
We do not charge a return fee, although shipping costs for returns are the customer's responsibility.
The customer only needs to carry the return label
How do returns work
By simply sending us an e-mail on support@selyvonte.com or through the contact form.
Our support team will then guide you through the return process.
When will I get my money back
Once we received your return, we will send you money back the day the return package arrives.
It may take up to 3-5 business days for the bank to process this
Product & Store information
Here you will find all the related questions for products.
What size should i get?
All our clothes are based on standard sizing and most of the products come with a tailor made size chart.
We strongly recommend getting 1 size bigger to ensure a better fit, as our clothes are tailor adjusted to the body, taking one size up will ensure you will fit in.
Our Shoes & Loafers are true to size, keep in mind that loafers don't have laces,they will have to fit tight. If you are unsure about your size, take one size up for loafers to make sure they will no fit too thight.We recommend going up 0.5 size if you normally have half sizes for a better fit.
To find your perfect size, please check the foot length in CM / INCHES provided. These are 100% accurate with the shoe.
Can I place a wholesale order?
You can contact us through support@selyvonte.com or our contact page! We will be happy to assist you.
Where are the products made?
We have a broad selection of products and to make sure we can offer you fair pricing and remain our Dress With Class - For Less slogan, we source our fabrics and materials on a global scale as each fabric might be cheaper in a different market.
How can I pay?
We currently offer the following trusted payment methods.
- All creditcard types
- PayPal
We have taken extra measurements to make sure each checkout is done encrypted & safe.
Do you have social media?
Yes, we currently have 2 official social media channels.
Instagram: @selyvonte
Facebook: @selyvonte
Ambassadors / Affiliate
Here you will find all the related our ambassadors program
How can I become an ambassador?
You can apply for becoming an Old Money ambassador by signing up through the link:apply here
You will then get notified by e-mail about your application
How will I get ambassador payouts?
You will get payouts through the bank account you signed up with.
You will receive e-mails about how to get your first payout succesfully.
How does the ambassador program work?
You will get a unique personal link you can share on social media, blogs, or elsewhere.
If someone makes a purchase through this link you will be granted 10% commission.
You can offer people 10% discount with your unique link.
Can I create content in exchange for free clothes?
Besides our ambassador program, we also do UGC collabs where we send you free items for original pieces of content.
To apply, please fill in this form